Policies
Returns & Refunds
We offer a 60-day return window for unopened items. Customers are responsible for return shipping costs.
60-Day Window
Request a return within 60 days of delivery.
Return Shipping
Customers are responsible for return shipping costs.
Money-Back Guarantee
Eligible unopened returns are refunded to the original payment method.
How returns work
- • Email support@purgolabs.com with your order number.
- • Tell us the reason and include photos if items are damaged.
- • Our team confirms eligibility and next steps.
- • Returned items must be unopened to qualify.
- • Customers pay return shipping costs.
- • Once approved, your refund is processed back to the original payment method.
Coverage details
- • Wrong item, damaged package, or shipping issue: fully covered.
- • Dissatisfaction within 60 days: eligible if returned items are unopened.
- • Requests submitted after 60 days may not qualify.
- • Keep order packaging and documentation for faster processing.
Need help now?
Contact our support team at support@purgolabs.com or use the contact page. We typically respond quickly with the next step.